ME: Methodist Excellence is a philosophy for a workplace where you know every day that you have a purpose, that you are doing worthwhile work and that you are making a difference. It is a culture dedicated to excellence in all that you do, whether you are dealing with your peers, with physicians or with patients.
Because of you, Methodist Healthcare enjoys a reputation for excellent service and quality of care. Methodist Excellence builds on that reputation and provides the framework for our organization to achieve even greater heights and successes.
In January of 2007, we embarked on a system-wide campaign based on these Five Pillars for setting goals and measuring progress:
- Service
- Quality
- People
- Finance
- Growth
Woven throughout ME are basic principles that will positively impact the work you do every day and allow you to achieve greater personal growth and fulfillment. Your involvement in ME is key to making Methodist Healthcare the most sought-after place to work, the primary place where physicians want to practice and the only place where patients want to receive care.
Everyone who enters any of the Methodist Healthcare facilities expects quality care, compassion and respect that are the trademarks of Methodist Healthcare. The defined behavioral standards are a tool that Methodist Healthcare can use to assure that our customer's needs are being met with concern and enthusiasm. Additionally, these standards will help reinforce a workplace environment that will allow Methodist Healthcare to be the employer of choice in this community for years to come.
The standards we have adopted are the basis for our efforts to develop a culture of excellence at Methodist Healthcare.
Attitude
A positive and cheerful attitude by employees is a reflection of the facility. When employees present a positive attitude, our customers will sense that quality care is not forced but is truly
our mission.
Appearance
Methodist Healthcare is proud of the appearance of our facilities and the employees.
A professional appearance is important as it assures a positive image of the individual, as well as the entire organization.
Communication
Communication skills are essential in the workplace. In a healthcare environment, communication is vital in providing quality patient care. Intra- and inter-departmental communication, as well as communicating with physicians and patients, are key to providing a consistent and effective continuum of care.
Compassionate Service
Healthcare is more than just a business; although the clinical and technical expertise we provide is exceptional, compassion and passion are vital ingredients in providing service and showing our customers we truly care.
Ownership/Pride
Every employee represents Methodist Healthcare in the eyes of our customers; therefore, it is essential that every member of the Methodist Healthcare team feel a sense of ownership and pride toward his or her job and the organization.
Privacy
Employees must be sensitive to the legal rights and emotional needs of privacy for patients,
and conduct themselves in a professional manner that respects this aspect of the patient's
overall well-being.
Safety
Each of us has a responsibility in ensuring the safety of our patients, our physicians, our
co-workers, our visitors and ourselves.
Teamwork/Commitment to Co-Workers
At Methodist Healthcare, we are all linked together by a common purpose, which is to serve our patients and community. We believe, through teamwork, we can produce better results collectively than we would as individuals.
Fun
Methodist Healthcare promotes an environment of employee fellowship. Employees need to know that laughter and enjoying one's job make for a positive workplace.
